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Refund Policy
Returns
Our return policy lasts 7 days. If 7 calendar days have gone by since your purchase, we unfortunately can’t offer you a refund or exchange.
Items that are accepted for return are:
- Items incorrectly supplied
- Items with manufacturing and/or latent defects
- Items that are not fit for purpose
Please note that we do not accept items for return if you :
- Ordered/purchased too many
- have left overs
- have used/opened items (e.g. adhesives)
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, and you must have your original slip as proof of purchase.
Goods that are not eligible for returns are :
- Ceiling boards. The reason is that we procure boards in batches, and as such, we cannot mix batches with returned boards. As a service, we allow our stores to sell individual boards which have been removed from their original packaging, and as such, we cannot resell them outside their original packaging.
- Goods sold on special, goods specially discounted for you, goods manufactured or purchased for your specific order/s, and goods manufactured and/or designed specifically for you, are not eligible for return.
- Gift cards
- Goods that are not materially defective
Please also note that at management discretion, we may accept goods for return as a sign of goodwill, in which case, only store credit will be issued.
Please note that we inspect all goods returned for resale purposes. Do not get upset if we find some dented/damaged goods (especially cornices) and do not accept them for return. Just as we endeavour to ensure our stock is pristine when it leaves our store, we expect to be able to resell the same quality after a return. You are welcome to inspect any of our cornices in store for any damages prior to purchasing them.
Please check your products prior to use, and inform us of any defects as soon as possible. Should there be latent defects, our policy is to liaise with the supplier on your behalf, and if they are willing to pass a credit, we will refund you the material amount in full. In such cases, we will initially require some photographic evidence, and eventually the faulty material to be returned to us. Please note that we cannot be responsible for any other costs other than the material costs. Should you wish to claim further costs, you are welcome to take that up with our supplier/manufacturer of such goods directly.
If for some reason, goods we manufacture are defective, we will replace them without any obligation. This is rare, and if it happens, our management team will immediately attend to it. Please report this within the 7 day allotted period.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed within 5 days, and the credit will be applied by EFT. If you originally paid by EFT, we require an original proof of payment emailed from your banking website to our email address and in some cases, a proof of banking account too. We do not accept any other form of proof of payment.
Late or missing refunds (if applicable)
Contact your bank. There is often some processing time before a refund is posted.
Sale items (if applicable)
Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective. If you need to exchange it for the same item, send us an email to sales@mrcornice.co.za and send your item to: Unit 5, Newmarket Junction park, 41 Heidelberg Avenue, Newmarket, Alberton, Gauteng, South Africa, 1448.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
To return your product, you should mail your product to: Unit 5, Newmarket Junction park, 41 Heidelberg Avenue, Newmarket, Alberton, Gauteng, South Africa, 1448.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over R1000, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
We have put this policy in place to ensure our customers and our staff are fully aware of their rights as consumers and suppliers. Thank you for your understanding.